Depending on your Operating System the logs will be located in different directories.įor Windows XP and older (C:\Program Files\PokerStars\): To send us the log files, you will need to manually locate them and attach them to an e-mail. If the above fails, please contact It would be helpful when contacting us if you provide as many details as possible regarding the problem, and to send us the PokerStars program log files from your computer (PokerStars.log.0, PokerStarsUpdate.log.0, and PokerStarsCommunicate.log.0 if present). proxy or websense filter/parental control) installed it is configured correctly to allow PokerStars to access the Internet. Next, make sure if you have a firewall or similar software (i.e. If this fails, check your system date/time (located on the Taskbar) to ensure the current date and year is set properly. First, you should restart your computer and power off/on any network equipment you have connected (i.e.How do I resolve this to connect to your server and login to my account? When I open PokerStars I am unable to update the latest version of the software and connect to the server.
0 kommentar(er)
